Privacy Policy
Last updated: April 2, 2026
Teksii respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices you may have when you use our website, submit a service request, communicate with us, or receive services from us.
1. Information We Collect
We may collect information you provide directly to us, including:
- your name
- email address
- phone number
- mailing address, billing address, service address, or service area details
- details about your device, service request, support issue, or service history
- documents, forms, signatures, approvals, and communications
- photos, files, notes, or other information you provide in connection with service
- technical details such as device model, serial number, software details, Wi-Fi information, network details, and similar service-related information
We may also collect certain information automatically when you use the website, such as:
- device and browser information
- IP address
- pages visited and actions taken on the site
- cookies and similar technologies
- analytics, advertising, and tracking data
2. How We Use Information
We may use personal information to:
- respond to service requests and questions
- contact you by phone, text, email, or mail
- provide diagnostics, support, scheduling, pickup and drop-off coordination, and related services
- document service history, approvals, and communications
- send service-related notices, updates, reminders, invoices, receipts, and follow-up communications
- prepare agreements, work authorizations, and electronic signature documents
- manage customer records, tickets, notes, workflows, and internal operations
- process payments, billing, bookkeeping, accounting, tax records, and business administration
- improve our website, services, workflows, and customer experience
- analyze website traffic, conversions, and marketing performance
- send newsletters, marketing emails, promotional messages, review requests, reminders, reactivation campaigns, and similar communications where permitted by law
- protect our business, customers, systems, and records
- comply with legal obligations and resolve disputes
3. How We Share Information
We may share personal information with third parties that help us operate the website and business or provide services, including:
- hosting and website providers
- customer relationship management, ticketing, and communication tools
- invoicing, accounting, bookkeeping, and payment tools
- document management and electronic signature tools
- automation and workflow tools
- analytics, advertising, and marketing platforms
- contractors, subcontractors, overflow technicians, referral partners, managed service providers, and other service partners who assist with customer support or service delivery
- internal collaboration and productivity tools
Examples of tools or categories of tools we may use include website platforms, CRM systems, invoicing systems, bookkeeping platforms, e-signature tools, analytics tools, advertising tools, email providers, phone and texting tools, automation systems, internal documentation tools, spreadsheets, messaging platforms, and other similar service providers.
We may also share information:
- to comply with law, regulation, subpoena, court order, or legal process
- to protect our rights, property, systems, or safety, or those of others
- in connection with a business transfer, restructuring, financing, sale, merger, or similar transaction
Teksii does not sell personal information for money. However, if we use advertising, analytics, or similar tools that may be considered a “share” of personal information under certain privacy laws, we may update this Privacy Policy and provide any required notices or rights.
4. Contractors, Referral Partners, and Overflow Support
To operate and grow the business, Teksii may use independent contractors, subcontractors, overflow support providers, referral partners, or other service providers to help respond to requests, communicate with customers, or perform services. These parties may receive access to customer information as reasonably necessary to support service delivery, diagnostics, scheduling, communications, follow-up, or related business operations.
5. Cookies, Analytics, and Tracking
Our website may use cookies, pixels, analytics tools, and similar technologies to:
- operate and secure the website
- understand how visitors use the website
- measure traffic and conversions
- improve performance and content
- support advertising, retargeting, and marketing efforts
Depending on the tools in use and applicable law, we may provide cookie banners, consent options, or similar notices.
6. Marketing Communications
We may use your contact information to send service-related and transactional communications. We may also send newsletters, promotional messages, announcements, review requests, reminders, and marketing communications where permitted by law.
You may opt out of marketing emails by using the unsubscribe link in the message or by contacting us. Opting out of marketing messages does not prevent us from sending service-related, operational, legal, or transactional communications.
7. Data Retention
We may retain information for as long as reasonably necessary for business operations, service history, communications, diagnostics, scheduling, legal compliance, tax and accounting records, fraud prevention, dispute resolution, enforcement of agreements, security, and other legitimate business purposes.
8. Security
We take reasonable administrative, technical, and physical measures to help protect personal information. However, no method of storage, transmission, or security is guaranteed to be completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Teksii’s website and services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.
10. Your Choices and Privacy Requests
You may contact us to:
- ask questions about this Privacy Policy
- request updates or corrections to your information
- opt out of marketing communications
- request information about our privacy practices
Depending on where you live, you may have additional rights under applicable privacy law.
For California residents, certain privacy rights may apply under the California Consumer Privacy Act if Teksii is subject to that law.
11. Third-Party Services
Our website and business may rely on third-party platforms, applications, communication providers, payment services, automation tools, document services, analytics providers, and similar tools. Those providers may have their own privacy policies and terms, and their handling of information may be subject to their own practices.
12. Business Transfers
If Teksii is involved in a sale, merger, acquisition, reorganization, asset transfer, financing, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
Teksii
(636) 283-0660